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Review Dashboard — Kadamb Overseas

Internal tracking panel for all reviews across Google, Justdial, Facebook, Trustpilot, MouthShut and LinkedIn Recommendations. Update weekly (every Monday 10am IST).

Total Reviews

340

+18 past 30d

This Month

+12

on pace for goal

Average Rating

4.9 ★

holding steady

Response Rate

94%

target 95%

Platform Breakdown

Platform	Reviews	Avg Rating	Last New Review	Response Rate	Status
Google	178	4.8 ★	Today	96%	Healthy
Justdial	67	4.9 ★	2 days ago	91%	Healthy
Facebook	48	4.9 ★	5 days ago	100%	Healthy
Trustpilot	22	5.0 ★	1 week ago	100%	Healthy
MouthShut	18	4.6 ★	3 weeks ago	78%	Monitor
LinkedIn Recommendations	7	N/A	2 weeks ago	100%	Grow
TOTAL	340	4.9 ★	—	94%	—

Country-wise Review Distribution

🇩🇪 Germany

86 reviews (25%)

🇮🇹 Italy

58 reviews (17%)

🇨🇭 Switzerland

41 reviews (12%)

🇫🇷 France

36 reviews (11%)

🇳🇱 Netherlands

27 reviews (8%)

🇪🇸 Spain

22 reviews (6%)

🇵🇹 Portugal

18 reviews (5%)

🇧🇪 Belgium

15 reviews (4%)

🇦🇹 Austria

12 reviews (4%)

🇵🇱 Poland

10 reviews (3%)

🇨🇿 Czechia

7 reviews (2%)

🇱🇹 Lithuania

5 reviews (1%)

🇭🇺 Hungary

3 reviews (1%)

🇱🇺 Luxembourg

2 reviews (1%)

📮 Pending Outreach This Week (50 alumni)

Batch queued for review requests — send before Sunday midnight.

Germany (18): TU Munich ’23 batch (8), RWTH ’23 (6), Freiburg ’24 (4)
Italy (10): Bologna ’23 (5), Sapienza ’24 (3), PoliTo ’23 (2)
Switzerland (7): EPFL ’23 (3), ETH ’24 (2), Bern ’24 (2)
France (6): Grenoble INP ’23 (3), ESSEC ’23 (3)
Netherlands (5): TU Delft ’24 (3), Leiden ’23 (2)
Belgium (4): KU Leuven ’23 (2), Ghent ’24 (2)

Full CRM list: alumni-crm-template.csv

✍️ Response Templates — Quick Access

Click to open doc; copy-paste into review platform.

5★ Response
4★ Response
3★ Apology
1–2★ Escalation
Fake Review Report
Request (DE)
Request (IT)
Follow-up

SLA: respond within 24h to ≤4★, within 72h to 5★.

Weekly Metrics — Track Every Monday

Metric	This Week	Last Week	Δ	Target
New reviews received	4	3	+1	≥ 5
Review requests sent	50	42	+8	≥ 50
Response rate on new	100%	100%	0	100%
Avg response time (h)	18h	22h	-4h	≤ 24h
Reviews below 4★	0	0	0	0
LinkedIn recommendations	0	1	-1	≥ 1/week
Video testimonials recorded	1	0	+1	≥ 1/month

Monthly Goal Tracker — Path to 300+/month

Review volume ladder — progressive monthly targets starting April 2026.

60Apr ✓

100May (in progress)

140Jun

180Jul

220Aug

260Sep

300Oct

Requires ~12–18 review-request emails/WhatsApps per day from Saumitra + team. Automate via WHATSAPP-AUTOMATION-SETUP.md once >200.

🚨 Red Flag Alerts — Reviews Below 4 Stars

Current: 0 active alerts this month. Last below-4★ review was Feb 2026 (MouthShut, 3★, addressed in 14h and resolved).

Any new review ≤3★ triggers email to saumitra.rajput@icloud.com within 1 hour
Personal call + written apology within 24h
Refund/remediation decision within 48h if fault is verified
Case log maintained at weekly-audits/

Open Action Items

#	Action	Owner	Due	Status
1	Send review request batch to 50 alumni (see outreach list above)	Saumitra	27 Apr 2026	Pending
2	Post 3 new video testimonials on YouTube + embed on site	Content team	30 Apr 2026	In progress
3	Onboard LinkedIn Recommendations: request 5 from Germany batch	Saumitra	02 May 2026	Pending
4	Investigate MouthShut slow response rate (78% vs target 95%)	Admin	05 May 2026	Late
5	Expand widget deployment — add to Ahmedabad + 5 city landing pages	SEO	10 May 2026	Queued
6	Hit 100 new reviews in May (40 more needed from current 60 baseline)	Whole team	31 May 2026	On track

Dashboard owned by Saumitra Rajput · saumitra.rajput@icloud.com · +91 99133 33239 · Last updated 24 Apr 2026 · Refresh weekly (Mon 10am IST).

Kadamb Review Dashboard (Admin)